Management

Synergise IT is renowned for taking the time to understand every aspect of your business in order to provide you with the most strategic and practical IT solutions to achieve your business’ primary goals and objectives.

We see ourselves as apart of your management team with an end goal of ensuring that your business is equipped with the best IT solutions to ensure you can achieve increased success and growth.

Building a Relationship

Engaging Synergise IT starts with forming a relationship – consider us as your own IT department sitting in the next office taking control of your every need. As your IT Manager, it’s our responsibility to ensure that all your information technology needs and priorities are met with the uttermost attentiveness.

Managing this responsibility with our client’s entails many of the basic management functions, like budgeting, staffing, change management, organising and controlling, along with other aspects that are unique to technology, like systems architecture, software design, network planning, help desk and tech support etc.

Why We Do It?

Meeting expectations and helping you achieve your goals every time is our passion! Your IT manager is actually one of the Synergise IT business owners who ensures that a personal relationship is not only developed, though maintained over time as we work closely with your business.

Small Business IT Support Service

How Do We Do It?

We pride ourselves on our human touch as we use our proven Information Management Techniques to ensure your end-to-end IT operations run like a well oiled machine. Our primary goal is to ensure that you are kept informed and up to date through regular reviews and consultation in plain English (no complicated tech terms) to ensure we’re helping you to unleash your full potential.

Our Management Team are always working in our clients’
best interests, to ensure the following is achieved:

  • Improved IT services through the use of proven best practice processes
  • Improved customer satisfaction through a more personal and professional approach to service delivery
  • Standards and guidance
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third-party services for service delivery in services procurements

Benefits?

The numerous advantages brought about by having a committed IT team are far too great for businesses to pass up, especially when the services are affordable. IT is generally one of the core functions of your business, so it’s critical to consider this.

Account Management

At Synergise IT, our consulting team is trained in all facets of IT, ensuring your business receives the right services, guidance and advice to achieve your goals. With a no-outsourcing policy, our experienced account managers deliver seamless, efficient and personalised IT products and solutions that are well suited to enhance your IT and business environment.

By providing you with a dedicated IT manager, we ensure that our consultants work closely with your business to deliver upon your requirements and expectations. We endeavour to build long-term and lasting client relationships and currently manage IT for clients that have been with us 25+ years.

We endeavour to provide you with real value adding business technology and services that are suited to your business environment and increase business growth and performance.

JAMES BARUTHA

Operations Manager – Proprietor

DAVID SEWARD

Technical Director – Proprietor

Project Management

At Synergise IT, we have delivered many successful projects to our clients over 25 years. All projects are always delivered on-time and on-budget; yes, it can be done! A key difference with us is that the Solutions Architect, that envisions and designs your solution, is also the Project Manager. This ensures total transparency and delivery throughout the process, as opposed to other IT providers who simply make a sale then hand-off to the team that implements it.

In addition, our Solutions framework ensures the successful delivery of an Information Technology solution to your business by working fast, decreasing the number of people on the project team and averting risk while enabling high quality results. Our Solutions Framework supports multiple process approaches and can be adapted to support any project, regardless of size or complexity. This flexibility ensures the support of a wide degree of variation in implementation while retaining a set of core principles and mindsets.

The following stages will be included as part of the engagement methodology.

Plan: What needs to be accomplished, identify goals and constraints in order to plan and design a solution that meets your business needs and expectations.

Build: Construct and configure the solution with Synergise IT’s best practices.

Test: Completely test and validate that the solution meets requirements and expectations.

Deploy: Install and deploy the solution.

Hand-over: Hand-over, train and provide ongoing assistance as required.

Executive Reporting

At Synergise IT, we manage the day-to-day operations and management of your IT department without the set-and-forget style approach. With total immersion into your businesses IT, we are firm believers in providing consulting and both education and training services to ensure your finger is on the pulse of your IT operations, essential to keeping total control.

We deliver this through effective account management and executive reporting and analytics. Routine simple reports are curated for clear understanding and are delivered where you will obtain a real-time snapshot of your IT environment. Within reporting documents, key details of notes include operational time, data protection, performance and network reliability, warranty status, asset and inventory control and more are all accessible to keep you in complete control of your IT operations.