How We Support Your Business

With a strong focus on providing our clients with exceptional service, our highly skilled Support Specialists have access to all the tools they need to help you when you first call. Our onboarding process includes a special knowledge session with our Support Specialists so they know your business well and are able to get into addressing your concerns. This includes detailed documentation of your Line of Business software that provides our team with all the information they need to get you working.

  • The person answering the call will help you with your request
  • Service focused and not just technical support people who fix issues
  • Remote access to user’s desktop provides our support staff with full access to help address their query
  • Easy access to Synergise support team using Synergise Support App in user’s taskbar
  • With all support cases, our friendly and experienced team ensure you are informed throughout the process via email alerts and notifications alongside general communication from our team

Client Access Portal

Access the Synergise IT Client Access Portal to share and collaborate with us on service requests, projects and other key information. Our Portal includes the ability for you to:

  • Submit an electronic Service Request
  • Track the status of your Service Requests and Project Tasks
  • View additional information such as assets, warranty terms, invoice history and block hour reports and other financials

Network Operations Centre

Your single dashboard into your entire network health in one portal which provides you with the following services:

  • View the current status and health of your entire network or a single device
  • Securely and easily remotely access all equipment from any browser
  • Access to full reporting including Asset inventory and hardware warranty details

Systems Documentation

Our complete and secured online repository of your entire systems documentation can be viewed at any time for your convenience:

  • Access all your devices, domains, passwords and much more
  • Fully Protected with secure, encrypted and multi-factor authentication
  • Full inventory and asset list which is updated automatically in real-time

TeamViewer Quick Support

Click here to securely and remotely share your desktop with one of our Systems Support Specialists utilising our customised lightweight TeamViewer Support APP.

  • Secure encrypted support channel
  • Quick and Efficient immediate support
  • Reliable and Responsive

Support App

The Synergise Support APP is accessible at your convenience via your task bar. Here you’ll be able to access our team and review any updates we may have on your enquiry.

  • Hotlinks to all Portals listed above
  • Basic and simple to use self-help diagnostic scripts
  • Provides relevant information about your computer