With a strong focus on providing our clients with exceptional service, our highly skilled Support Specialists have access to all the tools they need to help you when you first call. Our onboarding process includes a special knowledge session with our Support Specialists so they know your business well and are able to get into addressing your concerns. This includes detailed documentation of your Line of Business software that provides our team with all the information they need to get you working.
- The person answering the call will help you with your request
- Service focused and not just technical support people who fix issues
- Remote access to user’s desktop provides our support staff with full access to help address their query
- Easy access to Synergise support team using Synergise Support App in user’s taskbar
- With all support cases, our friendly and experienced team ensure you are informed throughout the process via email alerts and notifications alongside general communication from our team