Why Use Synergise IT

Synergise IT has enjoyed successful client satisfaction records for over 25 years that we are extremely proud of. Our commitment to providing excellent customer service with the skills and knowledge to help clients invest in and maintain the right technology, has been at the forefront of our success.

Finding the right IT service provider can be difficult. IT service providers come in many different shapes and sizes and each has a different appeal. You may find yourself asking:

  • How do I know if they’re the right fit?
  • Do they tick all the boxes for what my business needs and expects?
  • How will the transition from my current IT provider affect my business?
  • Does my current IT provider’s limitations warrant change?

We can answer all these questions with a simple consultation. Our consultations are free, quick and efficient and comes with an offer for a systems evaluation. Before you decide to shift your IT service management to Synergise IT, you will have all the information you need to make the right informed decision about the ongoing support of your IT systems.

The following information gives you an overview of the things we do that make us stand out from our competition. We back this with client testimonials and, after an initial consultation, can provide references for you to contact. We’re an open book when it comes to referrals.

When you have a client base who continue to enjoy the services you provide for over 25 years, we know we’re doing something right.

Flexible and Tailored Pricing

Regardless of your business size, you have a budget you need to work within. Keep costs predictable and under control with our customised IT Service offerings that suit your business, your budget and requirements. No bill shock.

25 Years in Business

We are Australian owned and operated for over 25 years. Australian based help desk and support professionals dedicated to helping local Australian businesses.

Personal Service

There are no Account Managers at Synergise IT. Our personal service extends to our account management where you are supported by one of the two owners of the business. Although we offer a full B2B relationship, we interact on a very personal level just like an internal IT Department.

Passionate IT Professionals

Highly skilled, qualified and certified IT professionals who are passionate in all facets of IT delivering outstanding customer service and exceeding client expectations and business objectives.

Understand your Business

We have a deep understanding of many industries and their line of business applications. We are not just a technology provider, we gain insight into your business to understand what you need to succeed.

Seamless Transition

The transition from your current IT provider will be seamless and transparent with no disruption to your business. We go through a thorough documentation and training process with our staff before we start supporting your business.

Forefront of Technology

We are at the forefront of changes in technology and continue to Research and Develop technological advancements that can help your business grow with efficiency and productivity. Everything we recommend is well thought through, fully tested and always represents value.

24/7 Support

We work when your IT Systems work, 24×7. This requirement makes us a 24×7 support agency for those businesses that require it.

Proactive Approach

Your business productivity drops when your IT Service Provider is constantly putting out fires. With tailored service offerings that maximise uptime and increase efficiency along with a proactive approach to account management to help you forecast and bring new ideas to the table.

Direct Access to Support

We answer your call the first time and the person answering the phone will help you with your query. We don’t log calls and get back to you when it suits us. You need help and we deliver. With plain English conversations (no techy jargon) your support experience is second to none.

Is Your IT Service Provider Taking Care Of  You?

How do we stack up against your current IT provider? You may have a great relationship with your IT service provider and think everything is smooth sailing, but you don’t know what you don’t know. Our network assessment can provide you with an overview of your IT Systems showing their relevance to your business and any shortfalls that need to be addressed.

Is your IT service provider ticking every box?

  • Predictive IT Costs
  • Help you Forecast your IT
  • Knows your business
  • Proactively manages your network
  • Business to Business relationship
  • Answers your call first time
  • Brings new ideas to the table
  • Plain English conversations

Fully Outsource or Internal IT team?

Whether you outsource your IT or have your own internal IT staff, Synergise IT can offer you solutions that help you get the most out of your IT investments. For businesses with internal IT staff, Synergise IT extends your team’s capabilities by providing an escalation process to handle the challenges they don’t have the skills to manage themselves. We can also assist you and your IT team with strategic planning to align IT to your business objectives and requirements.