Managed IT Services Sydney

Synergise IT is one of Sydney’s leading Managed Services Provider (MSP).At its core, Managed IT Services are a network and applications management systems which are accompanied by proactive preventative maintenance, proven to provide your network with stability and prevent problems before they occur.

Managed Services Programs (MSPs) have been developed as a result of the understanding that IT has shifted from a support function to a strategic function of any business. These programs have the capacity to outline and provide critical information on business management, capacity optimisation and forecasting your IT network.

MSPs are replacing the cost of utilising in-house IT support as outsourced IT solutions provide complete maintenance and optimisation across the spectrum including necessary software upgrades and renewals. Utilising an outsourced provider reduces the uncalculated costs of decreased business productivity ranging from a minimum of 20% to 100% plus of your IT spend.

The goal of utilising a Managed IT Services Provider is to support businesses in proactively managing all IT related costs and enhance direct productivity of its own core functions. Your system is always at its optimum through a fixed monthly cost.

  • Increase productivity by focusing on incident avoidance
  • 24×7 Monitoring, Alerting and Reporting
  • Guaranteed Response Times and Service Level Agreement (SLA)
  • Annual IT Strategy and Forecast
  • Fixed or Flexible Pricing Plans
Managed IT Solutions Sydney

MANAGED IT SERVICES PROGRAMS

ESSENTIAL PROGRAM

An entry level program designed to reduce the impact on productivity from IT system failures by reducing the amount of time from failure to recover. Receive 24/7 monitoring and upon failure we will remotely access the failure service to begin remediation.

PROACTIVE PROGRAM

A mid-level program designed to support mission critical IT systems and end users and delivers value through operational reliability and preventing issues. This approach to IT management increases operational efficiency by focusing on incident avoidance.

FULLY MANAGED PROGRAM

Our premier program designed to provide your business with a guaranteed end-to-end quality of IT service at a predictable and guaranteed monthly cost. Maximise value and minimise risk by evaluating the full spectrum of technology within your business. Our fully managed program encompasses our Proactive Program as well as all of your support requirements at a fixed monthly price.

PRE-PAID BLOCK HOUR AGREEMENT

To complement any of our Managed Services Programs you are able to purchase a bundle of hours in advance for any projects completed outside the scope of your MSP. Job accountability and works performed are presented monthly in a simple Executive Summary at a bulk hourly or daily rate.

OUR CORE SPECIALTIES

Every business is unique and the challenges are varied and your IT Provider must deliver technology solutions that add value and help your business succeed. We deliver comprehensive and customised IT services, based on a clear understanding of your specific requirements and business objectives.

Looking for the successful delivery of information technology solutions that work fast, avert risk and enable quality results?

Are you looking for a public or private cloud, or a combination of both? Do you want to transition your entire suite of applications to the cloud?

Are you experiencing issues with your current IT system and network? Is your current IT provider implementing the correct measures?

We recognize that IT infrastructure is crucial to the success of your business. We offer extensive services designed to optimise your infrastructure.

To maintain continuity and be prepared for all situations, planning is critical through the implementation of a reliable backup & disaster recovery solution.

Are you looking for a network and applications management system accompanied by a proactive preventative maintenance solution?

In need of quality insight and reporting on your IT? Require a real-time snapshot of your IT environment?

A well-documented and proven process keeps you informed of your businesses IT investments position.

Are you looking for an expert and experienced project management team to deliver your projects on-time and on-budget?

It is mandatory that your IT system works and executes its purposes. However, the unrecognisable truth is that IT systems can become stale and obsolete.

With a dedicated account manager, your consultant works closely with your business to achieve your goals.

Highly skilled, qualified and certified IT professionals who are passionate in all facets of IT, delivering outstanding customer service and exceeding client expectations and business objectives.

Our personal service extends to our account management where you are supported by one of the two owners of the business.

With a strong focus on providing our clients with exceptional service, our highly skilled Support Specialists have access to all the tools they need to help you when you first call.

Managed Services Programs have been developed to accommodate the shift from a support to a strategic IT function.

Guaranteeing you consistency in our response in order to maintain high customer satisfaction.

Tailored Service offerings that maximise uptime and increase efficiency along with a proactive approach to account management to help you forecast and bring new ideas to the table.

Outstanding Customer Service

We deliver on our promises and have been exceeding customer levels of satisfaction and expectations.

9.5 Mins

Average Resolution Time

96%

Positive Client Feedback

98%

Requests Resolved First Time

99.9%

Managed Systems - Reliability

16

Clients With Us Longer Than 10 years

What Our Clients Say

Hold Your IT Service Provider To Account

In business you need to be ahead of the game. It is no longer acceptable to experience unexpected or prolonged downtime. You have a fundamental dependency on Technology which requires a unique approach from your IT service provider. Your IT Provider should deliver peace of mind.

You need your IT Operations to work 99.999% of the time

You need your IT Provider to understand your business and its applications

You’d love your IT Provider to bring new ideas to the table and keep you informed of new and emerging technologies to provide that competitive edge

Does your current IT provider tick every box? Learn about what a responsible and full service IT Provider should be doing for your business.

WHY OUTSOURCE YOUR IT?

When outsourcing your IT requirements, you benefit from the broad knowledge and skills of our technical team. Our team consists of Solutions Architects, Project Managers, Business Analysts, Systems Engineers and Technicians. When you engage with us, you have access to every member of the team offering you a wider skill set than a full time employee.

 

Benefits of outsourcing include:

Access to Experts and the Latest Technology

As IT is our core competency, we ensure our employees are trained and certified in the technologies they support. You automatically gain access to the latest technology and support from a team that is expert in deploying it effectively.

Round-the-Clock Support

Synergise IT are always on hand to deliver your business' IT requirements. Outsourcing provides a continuity of service to your business. At the best and worst of times, Synergise IT is here to help.

Reduced Risk and Increased Flexibility

Technology can be quite expensive, thus making wrong decisions is costly. Synergise IT has a solid base of experience that is at the forefront of making the appropriate technical decisions. If change is required, we have the tools and services to help you transition to your new platform.

Completely Scalable

Your IT resources are completely scalable to suit your needs. We deliver services that you require and when they are required without any staff overheads.

Zero Training Costs

Rest assured knowing there are no additional costs required to train employees who may or may not remain with your business.