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IT Support

Dedication. Experience. Passion. Commitment.

Synergise IT offers a quality IT Service that is second to none. Our IT service is what we pride ourselves on and what sets us apart from our competition and have been doing so since 1992.

Our team is highly skilled and is key to all of our services and is first and foremost in the delivery of everything we do. With these values at the forefront of our operations, we guarantee customer satisfaction. Customer feedback and testimonials demonstrate confidence in our abilities.

We are Australian based with local IT Support staff attending to your call the first time, using every day language, no techy jargon. With both on-site and remote support, we have you covered 24/7 across all cities and regional towns across Australia.

Our commitment is to provide you with exceptional IT Support backed by a range of guaranteed response times and flexible & tailored pricing programs to suit your individual requirements. We offer service level agreements from 24×7 to regular business hours, however the keynote is the consistency of our response. Our Managed Services Programs provide you with piece of mind by utilising a proactive preventative maintenance process, proven to provide your network with stability and prevent problems before they occur.

We believe our work and the results speak for themselves. With over 25 years in business and consistent positive customer feedback, we know we’re doing something right.

To find out more about our IT Support Services, we encourage you to review the following pages:

Meet your IT Department Discover our skill sets and core capabilities.

Why we’re a good fit for your business Discover the key differentiators about our IT Support Services.

Choose your Support Program Discover the many flexible ways you can engage us.

How we support your business Discover the key areas that enable us to deliver the industries best IT Support for Business.

IT Support - Synergise IT

Why Choose Us?

Flexible and Tailored Pricing

Keep costs under control, with predictable pricing, so there are no surprises

25 Years in Business

Australian owned with local support for over 25 years

Personal Service

We engage with our clients on a personal level. Think of us as your internal IT department

Passionate IT Professionals

Highly skilled, qualified, and certified IT professionals delivering outstanding customer service

Why Choose Us?

AFFORDABLE AND EFFICIENT

We’re upfront about our prices, so there are no surprises.

OUTSTANDING CUSTOMER SERVICE

We deliver on our promises, updating your every step of the way.

BASED IN AUSTRALIA

All our holistic and complete solutions are locally owned and operated.

24/7 SERVICE

Call our professional team any time, our phone is never switched off.

PERSONAL SERVICE

We engage with our clients on a personal level. Think of us as your internal IT department.

PROACTIVE APPROACH

Our tailored services will maximise your time, improve productivity and streamline your business.

OUR CORE SPECIALTIES

Every business is unique and the challenges are varied and your IT Provider must deliver technology solutions that add value and help your business succeed. We deliver comprehensive and customised IT services, based on a clear understanding of your specific requirements and business objectives.

Solutions Architecture & Framework

Looking for the successful delivery of information technology solutions that work fast, avert risk and enable quality results?

Cloud Solutions

Are you looking for a public or private cloud, or a combination of both? Do you want to transition your entire suite of applications to the cloud?

IT Assessments & Technology Roadmaps

Are you experiencing issues with your current IT system and network? Is your current IT provider implementing the correct measures?

Infrastructure

We recognize that IT infrastructure is crucial to the success of your business. We offer extensive services designed to optimise your infrastructure.

Backup & Disaster Recover

To maintain continuity and be prepared for all situations, planning is critical through the implementation of a reliable backup & disaster recovery solution.

MANAGED IT SERVICES

Are you looking for a network and applications management system accompanied by a proactive preventative maintenance solution?

EXECUTIVE REPORTING

In need of quality insight and reporting on your IT? Require a real-time snapshot of your IT environment?

LIFECYCLE MANAGEMENT

A well-documented and proven process keeps you informed of your businesses IT investments position.

PROJECT MANAGEMENT

Are you looking for an expert and experienced project management team to deliver your projects on-time and on-budget?

FUTURE CAPACITY & PLANNING

It is mandatory that your IT system works and executes its purposes. However, the unrecognisable truth is that IT systems can become stale and obsolete.

ACCOUNT MANAGEMENT

With a dedicated account manager, your consultant works closely with your business to achieve your goals.

SYNERGISE SUPPORT TEAM

Highly skilled, qualified and certified IT professionals who are passionate in all facets of IT, delivering outstanding customer service and exceeding client expectations and business objectives.

PERSONAL SUPPORT

Our personal service extends to our account management where you are supported by one of the two owners of the business.

THE RIGHT TOOLS

With a strong focus on providing our clients with exceptional service, our highly skilled Support Specialists have access to all the tools they need to help you when you first call.

MANAGED IT SERVICES

Managed Services Programs have been developed to accommodate the shift from a support to a strategic IT function.

GUARANTEED RESPONSE

Guaranteeing you consistency in our response in order to maintain high customer satisfaction.

PROACTIVE APPROACH

Tailored Service offerings that maximise uptime and increase efficiency along with a proactive approach to account management to help you forecast and bring new ideas to the table.

Outstanding Customer Service

We deliver on our promises and have been exceeding customer levels of satisfaction and expectations.

9.5 Mins

Average Resolution Time

96%

Positive Client Feedback

98%

Requests Resolved First Time

99.9%

Managed Systems - Reliability

16

Clients With Us Longer Than 10 years

What Our Clients Say

  • “Without hesitation, the Synergise IT team are proactive, supportive and dedicated in meeting the IT needs and demands of our business in a seamless and efficient manner”

    George Canlis, Senior Project Manager, Lateral Estate

  • “We have been using Synergise IT since 2008 and have always consistently received the attention and advice our business needs. Excellent, reliable, on-time, anytime service at a fair price, that our business has now relied on we simply never have to be concerned about the integrity and maintenance of our IT system. Synergise takes away the IT burden and allows our diversified development, hospitality and agricultural business of 500+staff to focus on running our business without interruption. We highly recommended Synergise for any IT solution."

    Sam Arnout, CEO, IRIS Capital

  • "Professional and prompt with all their services. Their friendly staff provide excellent support and provide regular recommendations to optimise my IT performance. Thanks guys!"

    Mark Conlon, Dealer Principal, John Newell Mazda

  • "Our company has worked with Synergise since the day they started in business. With prompt attention to our occasional urgent needs, with an outsourced IT solution they maintain all our hardware and software requirements."

    Luke Hepworth, Director, Hepworth Industrial Wear

  • "We have been using Synergise IT for more than 6 years. Service and attention to our needs have been excellent. Their friendly staff are always happy to help."

    Ben Frost, Finance Director, Phibro Animal Health

  • "Synergise IT take the stress out of running my IT, leaves me to focus on my business."

    Lyndell Pilkington, Laing + Simmons Quakers Hill

  • "We have been using Synergise IT since it commenced business 25 years ago, and we have consistently received the attention our business needs. Working with them is like having our own in-house IT Department."

    Vincent Choy, Auswild & Co Sydney Chartered Accountants

  • "Having Synergise on board is like having our own internal IT department……only without all the associated costs. They are always available when we need them keeping us free to concentrate on looking after our customers. Highly recommended!"

    Matt Hazell, Manly 16ft Skiff Clud

  • "Laing + Simmons Kings Langley have been using Synergise IT since 2010, they have always given Excellent service and we have consistently received the immediate attention my business needs."

    Tracy Hartwell, Laing + Simmons Kings Langley

  • "We have been using Synergise IT for a very long time and have always received excellent service from them. Working with Synergise IT is like working with our internal staff. They are always there when we need them, often even after hours. They respond within a reasonable time and work efficiently to get the job done. We would highly recommend them."

    Janine Brodie, Australia Real Estate

Hold Your IT Service Provider To Account

In business you need to be ahead of the game. It is no longer acceptable to experience unexpected or prolonged downtime. You have a fundamental dependency on Technology which requires a unique approach from your IT service provider. Your IT Provider should deliver peace of mind.

You need your IT Operations to work 99.999% of the time

You need your IT Provider to understand your business and its applications

You’d love your IT Provider to bring new ideas to the table and keep you informed of new and emerging technologies to provide that competitive edge

Does your current IT provider tick every box? Learn about what a responsible and full service IT Provider should be doing for your business.

WHY OUTSOURCE YOUR IT?

When outsourcing your IT requirements, you benefit from the broad knowledge and skills of our technical team. Our team consists of Solutions Architects, Project Managers, Business Analysts, Systems Engineers and Technicians. When you engage with us, you have access to every member of the team offering you a wider skill set than a full time employee.

 

Benefits of outsourcing include:

Access to Experts and the Latest Technology

As IT is our core competency, we ensure our employees are trained and certified in the technologies they support. You automatically gain access to the latest technology and support from a team that is expert in deploying it effectively.

Round-the-Clock Support

Synergise IT are always on hand to deliver your business' IT requirements. Outsourcing provides a continuity of service to your business. At the best and worst of times, Synergise IT is here to help.

Reduced Risk and Increased Flexibility

Technology can be quite expensive, thus making wrong decisions is costly. Synergise IT has a solid base of experience that is at the forefront of making the appropriate technical decisions. If change is required, we have the tools and services to help you transition to your new platform.

Completely Scalable

Your IT resources are completely scalable to suit your needs. We deliver services that you require and when they are required without any staff overheads.

Zero Training Costs

Rest assured knowing there are no additional costs required to train employees who may or may not remain with your business.