IT Support

Dedication. Experience. Passion. Commitment.

Synergise IT offers a quality IT Service that is second to none. Our IT service is what we pride ourselves on and what sets us apart from our competition and have been doing so since 1992.

Our team is highly skilled and is key to all of our services and is first and foremost in the delivery of everything we do. With these values at the forefront of our operations, we guarantee customer satisfaction. Customer feedback and testimonials demonstrate confidence in our abilities.

We are Australian based with local IT Support staff attending to your call the first time, using every day language, no techy jargon. With both on-site and remote support, we have you covered 24/7 across all cities and regional towns across Australia.

Our commitment is to provide you with exceptional IT Support backed by a range of guaranteed response times and flexible & tailored pricing programs to suit your individual requirements. We offer service level agreements from 24×7 to regular business hours, however the keynote is the consistency of our response. Our Managed Services Programs provide you with piece of mind by utilising a proactive preventative maintenance process, proven to provide your network with stability and prevent problems before they occur.

We believe our work and the results speak for themselves. With over 25 years in business and consistent positive customer feedback, we know we’re doing something right.

To find out more about our IT Support Services, we encourage you to review the following pages:

Meet your IT Department Discover our skill sets and core capabilities.

Why we’re a good fit for your business Discover the key differentiators about our IT Support Services.

Choose your Support Program Discover the many flexible ways you can engage us.

How we support your business Discover the key areas that enable us to deliver the industries best IT Support for Business.

OUR CORE SPECIALTIES

Every business is unique and the challenges are varied and your IT Provider must deliver technology solutions that add value and help your business succeed. We deliver comprehensive and customised IT services, based on a clear understanding of your specific requirements and business objectives.

Looking for the successful delivery of information technology solutions that work fast, avert risk and enable quality results?

Are you looking for a public or private cloud, or a combination of both? Do you want to transition your entire suite of applications to the cloud?

Are you experiencing issues with your current IT system and network? Is your current IT provider implementing the correct measures?

We recognize that IT infrastructure is crucial to the success of your business. We offer extensive services designed to optimise your infrastructure.

To maintain continuity and be prepared for all situations, planning is critical through the implementation of a reliable backup & disaster recovery solution.

Are you looking for a network and applications management system accompanied by a proactive preventative maintenance solution?

In need of quality insight and reporting on your IT? Require a real-time snapshot of your IT environment?

A well-documented and proven process keeps you informed of your businesses IT investments position.

Are you looking for an expert and experienced project management team to deliver your projects on-time and on-budget?

It is mandatory that your IT system works and executes its purposes. However, the unrecognisable truth is that IT systems can become stale and obsolete.

With a dedicated account manager, your consultant works closely with your business to achieve your goals.

Highly skilled, qualified and certified IT professionals who are passionate in all facets of IT, delivering outstanding customer service and exceeding client expectations and business objectives.

Our personal service extends to our account management where you are supported by one of the two owners of the business.

With a strong focus on providing our clients with exceptional service, our highly skilled Support Specialists have access to all the tools they need to help you when you first call.

Managed Services Programs have been developed to accommodate the shift from a support to a strategic IT function.

Guaranteeing you consistency in our response in order to maintain high customer satisfaction.

Tailored Service offerings that maximise uptime and increase efficiency along with a proactive approach to account management to help you forecast and bring new ideas to the table.

Outstanding Customer Service

We deliver on our promises and have been exceeding customer levels of satisfaction and expectations.

9.5 Mins

Average Resolution Time

96%

Positive Client Feedback

98%

Requests Resolved First Time

99.9%

Managed Systems - Reliability

16

Clients With Us Longer Than 10 years

What Our Clients Say

Hold Your IT Service Provider To Account

In business you need to be ahead of the game. It is no longer acceptable to experience unexpected or prolonged downtime. You have a fundamental dependency on Technology which requires a unique approach from your IT service provider. Your IT Provider should deliver peace of mind.

You need your IT Operations to work 99.999% of the time

You need your IT Provider to understand your business and its applications

You’d love your IT Provider to bring new ideas to the table and keep you informed of new and emerging technologies to provide that competitive edge

Does your current IT provider tick every box? Learn about what a responsible and full service IT Provider should be doing for your business.

WHY OUTSOURCE YOUR IT?

When outsourcing your IT requirements, you benefit from the broad knowledge and skills of our technical team. Our team consists of Solutions Architects, Project Managers, Business Analysts, Systems Engineers and Technicians. When you engage with us, you have access to every member of the team offering you a wider skill set than a full time employee.

 

Benefits of outsourcing include:

Access to Experts and the Latest Technology

As IT is our core competency, we ensure our employees are trained and certified in the technologies they support. You automatically gain access to the latest technology and support from a team that is expert in deploying it effectively.

Round-the-Clock Support

Synergise IT are always on hand to deliver your business' IT requirements. Outsourcing provides a continuity of service to your business. At the best and worst of times, Synergise IT is here to help.

Reduced Risk and Increased Flexibility

Technology can be quite expensive, thus making wrong decisions is costly. Synergise IT has a solid base of experience that is at the forefront of making the appropriate technical decisions. If change is required, we have the tools and services to help you transition to your new platform.

Completely Scalable

Your IT resources are completely scalable to suit your needs. We deliver services that you require and when they are required without any staff overheads.

Zero Training Costs

Rest assured knowing there are no additional costs required to train employees who may or may not remain with your business.