Meet Your IT Department

Synergise IT offers a quality of service that is second to none. Our service is what we pride ourselves on and what sets us apart from our competition and have been doing so since 1992.

Our team is highly skilled and is key to all of our services and is first and foremost in the delivery of everything we do. With these values at the forefront of our operations, we guarantee customer satisfaction. Customer feedback and testimonials demonstrates confidence in our abilities.

We employ full time professionals providing the following skill sets and capabilities:

  • Technical Director: Technical Directors are highly skilled professionals that enable Synergise IT to get the most out of technology for your company. Our technical director’s skills have emerged from a deep understanding from Systems Analytics and IT infrastructure, Servers, Security, Backups and Data retention as well as many other facets, and knows how they can be applied to a successful business.
  • Project Manager: These are very skilled individuals who lead other highly skilled individuals, and overview major projects. At Synergise IT we ensure that we hire the best. We do this by selecting potential employees who have excellent Communication, Leadership, Team management, Negotiation and Personal organisation skills.
  • Solutions Architect: Solutions Architects are in charge of the overall vision that underlies a specific solution to a problem. They are skilled and experienced at analysing a specific business problem or requirement, and provide an end-to-end solution with IT Technologies, products and services at it’s core.
  • Systems Engineer: The Systems Engineer is at the forefront of the technical strategies as they provide the technical skills to achieve business and align business goals. Lead technical and very hands-on, they are highly skilled at project implementation and complex troubleshooting, providing the broader support team with high level support and mentoring.
  • Systems Administrator: The responsibility of the System Administrator is for effective provisioning, installation, overall operation, constant maintenance of hardware and software and ongoing innovation within the IT infrastructure. Synergise IT’s System Administrator will go above and beyond to ensure your businesses IT is managed effectively and efficiently.
  • Technical Writer: Our highly skilled Technical Writers work behind the scenes to make sure Synergise IT is the best solution for your business. They ensure that there is up to date instruction manuals, journal articles and other supporting documents to easily communicate complex and technical issues easier for our clients. They develop, gather and distribute technical information to all clients and stakeholders.
  • Systems Support Specialists: Our support team that are responsible for the Helpdesk and Desktop Support. With excellent customer service, they provide the first level of contact, helping to deal with any customer issue and identifying and reporting any problems to the desired area.

We strive for excellence and deliver a personalised service through the entire process to ensure our clients are completely satisfied, every time. 

Helpdesk and Remote Support

Our Systems Support Specialists are available for personal and direct access for your staff members who can assist you with your query both quickly and efficiently utilising their detailed knowledge and experience with your business and its IT Systems.

We have a detailed focus on ensuring our training line of business manuals and practices are completely up to date with the latest technology information. Our support staff will have detailed training for your particular line of business applications to ensure they can effectively run you through any queries you might have.

Our staff will also have quick and secure remote access to your user’s desktops which provide us with fast and efficient a unique opportunity way to address your query almost immediately.

  • Australian business with Australian support staff
  • Direct access to staff who will assist you with your query quickly and efficiently
  • Answer calls first time
  • Everyday language. No techy jargon
  • You will be kept informed throughout the entire support process through wide and varied communications
  • All requests are logged on our Incident Management System to ensure we have all details of your past concerns
  • Management Reports are provided in detail

On-Site and Field Services

Full on-site, on-call and scheduled field services are available to you anywhere and anytime that suits your business. When required, your usual and familiar Support Specialist will arrive at your business on-time to address the issue.

Australia and further abroad

Synergise IT’s office premises is centrally located in IT Central, Macquarie Park Sydney, but our reach is managed through a network of IT Professionals on hand for onsite support. There hasn’t been a location as yet we haven’t been able to reach and provide professional support services, just like you are across the hall or office next door.

24×7 Support

We work when your IT Systems work, 24×7. This requirement makes us a 24×7 support agency for those businesses that require it.